Making a Claim

If you have been involved in an accident, you need to start the process of filing your claims paperwork quickly and efficiently.

Your broker or insurer will have provided you a claims helpline number or procedure for making a claim. This will often be found amongst your policy documents.

Things to remember when making an insurance claim:

  • Report it quickly
  • Check your policy to ensure that you are covered for what has happened
  • Find all the documentation
  • Get the facts straight

To file a claim that will give you a better chance of it being accepted:

  • File your claim as soon as possible
  • Give the details clearly
  • Don’t exaggerate
  • Document the damage
  • Document and take note of the claims procedure